Cloud communication company Vonage said it received seven new patents granted by the US Patent and Trademark Office covering SMS (short message service) features, call processing, and improvements to QoS (quality of service) and security.
“At the end of the first quarter of 2017, Vonage had more than 150 U.S. patents, and an additional 160 U.S. patent applications pending, along with many foreign patents and pending applications in jurisdictions worldwide,” said Vonage.
“Among the patents issued is one that enables the creation of user-defined SMS groups.
“In this case, group account settings may be configured to provide features such as specifying which group members are copied on outgoing messages, or setting the group identifier which is displayed to recipients on outgoing messages.
“This feature may be especially useful for businesses that wish to provide a group identity to their customers, such as in the case of a help desk or customer support function.”
Vonage CEO Alan Masarek said: “By providing our customers with the ability to enhance the customer journey, whether through personal or group messages via SMS to a client or client group, or the ability to easily identify those recipients, Vonage is focused on creating pathways to engage with customers in new and more meaningful ways.
“With these capabilities, Vonage is offering businesses the technology to provide their own customers with a superior experience – from service, delivery, support and beyond – and changing the way they connect for better business outcomes.”