Patent for IPsoft’s ‘virtual cognitive’ agent Amelia

IPsoft said that “after an extensive approval process” it was granted a patent directly associated with Amelia, the company’s artificial intelligence (AI) platform.

IPsoft said the patent was awarded to its founder and CEO Chetan Dube.

Dube said: “We are glad to see Amelia 3.0 being recognized as the vanguard of cognitive evolution.

“Over the next few years, we intend to drive innovation to such an extent, that companies will be able to select pre-trained digital employees for their specific verticals and realize value in less than 30 days.”

IPsoft said: “This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure.

“It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space.”

IPsoft said Amelia has evolved at a rapid pace to become the “most human” and comprehensive AI platform on the market.

The company said Amelia technology is now being deployed in more than 50 of the world’s leading brands across a wide range of industries including banking, insurance, healthcare, telecommunications, leisure and government.

“Her roles span many different functions from customer service and advisor support to IT service desk and procurement,” the company added.