Behavioral analytics company Mattersight Corporation said the USPTO granted it four new patents covering personality-based chatbot communication, in-store customer analysis, and fraud ID.
Mattersight had a total of 45 US patents at the end of 2017.
“We’re really excited about all four of these patents and what they represent for the future of our products,” said Mattersight CTO Chris Danson, an inventor on all four patents.
“We’re constantly looking at new technologies that can further our mission to use analytics to create stellar customer experiences.
“These patents are clear evidence that we continue to evolve our products and expertise in understanding personality and leveraging it for better experiences across all interactions, including over-the-phone, face-to-face, human-to-human, and human-to-robot interactions.”