Enterprise telecoms firm Avaya Holdings said it agreed to acquire Spoken Communications, an innovator in Contact Center as a Service (CCaaS) products for enterprise customers and a provider of customer experience management applications built on conversational artificial intelligence.
Avaya said the transaction includes more than 170 patents and patent applications.
It follows on the heels of a co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS solutions to Avaya’s business process outsourcing customers.
“With this acquisition, Avaya’s large contact center customer base around the world will have a clear migration path to the cloud,” said Jim Chirico, president and CEO of Avaya.
“Customers can retain all the functionality of their existing premises-based technology and seamlessly migrate that functionality, at their pace, to achieve all the benefits of cloud.”
Spoken CEO Mohamad Afshar said: “Our successful partnership has demonstrated that working together, Avaya and Spoken can deliver a compelling cloud-native CCaaS portfolio for Avaya customers that offers every customer, from small and mid-market businesses to global enterprises, a seamless path to a modern cloud-based contact center.”
The transaction is expected to close in the second quarter of fiscal 2018, subject to customary closing conditions.